Privacy & Data Collection Policy

At The Great Catsby Cat Hotel, I am committed to protecting and respecting your privacy. This policy explains how I collect, use, and securely manage your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Why I Collect Personal Data

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I collect personal data to:

• Fulfil my contractual obligations to provide cat boarding services.

• Contact you regarding your booking or in case of an emergency.

• Comply with licensing requirements set by local authorities.

• Ensure the safety and well-being of your pet(s).

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What Personal Data Do I Collect?

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Your Information:

• Contact details: Name, address, mobile and/or landline telephone numbers, email address.

• Contact details of an additional responsible person - this will only ever be used in an emergency.

 

Your Cat’s Information:

• Name, breed, age, and any specific care requirements.

• Veterinary surgeon’s name and telephone number.

• Vaccination records and health details.

 

Website Usage Information:

• IP address, browser type, pages visited, and other data collected via cookies to enhance your browsing experience and improve my website.

 

How I Use Your Data

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Your data will only be used for the following purposes:

• To manage your booking and ensure I can communicate with you effectively.

• To send booking reminders via email, SMS, or push notifications.

• To contact you or your emergency contact in the event of an incident involving your cat(s).

• To comply with licensing and legal requirements for boarding establishments.

• To improve website functionality and the customer experience through cookies and tracking technologies.

 

How I Protect Your Data

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I take the security of your data seriously and implement the following measures:

• Your data is securely stored in password-protected systems and/or locked files.

• Access to your data is restricted to myself only.

• Regular reviews of data security practices ensure compliance with current laws.

 

Data Retention

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I will only retain your data for as long as necessary:

• For as long as you are a customer or for up to 3 years after your last booking.

• If legally required, for a longer period to meet local authority licensing requirements.

 

Your Rights Under UK GDPR

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You have the following rights regarding your data:

• Access: Request a copy of the personal data I hold about you.

• Rectification: Correct any inaccuracies in your data.

• Erasure: Request the deletion of your data unless required to keep it by law.

• Restriction: Limit how I process your data in certain circumstances.

• Objection: Object to certain types of data processing.

 

To exercise any of these rights, please contact me at info@thegreatcatsbycathotel.com.

 

Sharing Your Data

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I will never sell your data. I may share it only under the following circumstances:

• Required by law or local authorities.

• For the care of your pet: Sharing vaccination or health details with a veterinary professional in an emergency.

• With trusted third-party providers: For secure payment processing or technical support to deliver my services effectively.

 

Cookies and Tracking Technologies

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My website uses cookies to:

• Analyze website traffic and usage patterns.

• Remember your preferences for future visits.

You can disable cookies through your browser settings, but this may affect website functionality.

 

Changes to This Policy

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This policy may be updated from time to time to reflect changes in the law or my business practices. Updates will be published on my website.

 

Contact Me

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If you have any questions or concerns about how I handle your data, please contact me at:

The Great Catsby Cat Hotel

Email: info@thegreatcatsbycathotel.com

WhatsApp: 01257 444901